|
| | Contacting Hotmail |  | | |
| To receive help with your Hotmail account, sign-in to your account and click the "Help" link in the upper right hand corner. Here you will find a list of our most recent customer questions and a comprehensive library of self-help articles. If you can’t find what you need using our Help system, you can submit a question using our support form and we'll respond to you within 24 hours. Additional options for contacting MSN Hotmail: | Forgot Your Password?
If you forget your password, go to the Password Reset tool to choose another one and access your MSN Hotmail account. | Report Junk E-Mail to MSN HotmailIf you do not have an MSN Hotmail account, follow the steps below to report junk e-mail coming from an MSN Hotmail account: - Consult your e-mail program’s online Help to determine how to view full message header information. MSN Hotmail will need this information to identify the true origin of the junk e-mail message you received.
- Look for this line of text in the message header: X-originating-IP. For example:
Sat 02 June 2001 13:47:27 PST
X-Originating IP: [123.4.567.89]
From: "False Address"
falseaddress001@hotmail.com
- Look for this line of text in the message header: X-Originating-Email. For example:
X-Originating-Email: [falseaddress001@hotmail.com]
From: "False Address"
falseaddress001@hotmail.com - If you are unable to locate an X-originating-IP line in the header of the message, this indicates the message has been forged and is not from a legitimate account. Unfortunately, we are unable to take action against this account because it does not implicate a member.
- If the message header contains an “X-Originating-IP” line, forward a complete copy of the message (including the full message header) to report_spam@hotmail.com.
| Report e-mail abuse to MSN Hotmail
If you have received abusive, harassing, or threatening e-mail messages from an MSN Hotmail account, follow the steps below to report it. To report junk e-mail, please see the "Report junk e-mail to MSN Hotmail" section above.- Turn on full message headers. MSN Hotmail will need this information to identify the true origin of the abusive message you received:
- If you have an MSN Hotmail account, click Options in the upper-right corner of any page. Click Mail on the left side, and then click Mail display settings. Next to Message headers, click Full, and then click OK.
- If you do not have an MSN Hotmail account, consult your e-mail program's online Help to determine how to view full message header information.
- Forward a complete copy of the abusive message (including the full message header) to abuse@hotmail.com.
| | Postmasters, ISP’s or Domain Administrators experiencing delivery problems when sending E-Mail to Hotmail customers should visit the following page for assistance: MSN Postmaster Note: Some of the information on this page is available in English only. If you need assistance in a language other than English, please sign into your Hotmail account and click on the Help link in the upper right hand side of any Hotmail page. You can then submit an incident to us by clicking the Contact Us link. Please be aware this process will take longer than using the link listed above. | Obtain information about advertising on MSN Hotmail
If you are interested in advertising on MSN Hotmail, please send an e-mail message to sales@hotmail.com. | | To troubleshoot MSN Hotmail outages, please call (1)(650) 964-7200, 10:00 AM - 5:00 PM Pacific Standard Time, Monday through Friday. Note: this is not a customer support line. If you have a customer service request, please refer to the information above. If you are a member of law enforcement and wish to serve the Microsoft Corporation with legal documentation regarding an MSN account, or if you have questions regarding legal documentation you have submitted to MSN, please call (1)(425)722-1299. Microsoft retains the right to use, modify, or translate your feedback, in whole or in part, in any and all products and deliverables. |
| |
|
